ServiceNow Training

Iface (UI) elements used by ServiceNow

ITIL/ITSM BASICS    Incident – Change – Problem

ServiceNow Core Configuration and User Interface

UI Essentials:

Identify the User InterEfficiently navigate the User Interface (UI)

Customize instance and screen components

Configuration Essentials

Create, manage, and personalize lists, forms, and fields

Create and apply filters

Work with breadcrumbs

Activate plugins

User Administration 

Perform User Administration

Add and configure new user accounts

Modify existing user accounts

Establish groups and assign users to groups

Define and apply roles

Data Management

Tables

Work with existing tables and records

Define new tables – Extend tables

Explain table relationships

View a Schema map

Import Sets

Define an import set

Create new Import Sets

Load data and create a transform map

transform map Scripts

CMDB

Identify the Configuration Management Database (CMDB)

Add and map Configurations Items (CIs)

Navigate Business Service Management (BSM) Maps

The Service Automation Platform

Knowledge Base

Define Knowledge Base

Create a Knowledge Base article

Search the Knowledge Base

Service Catalog

Identify Service Catalog major components

Differentiate Service Catalog Requests, Items, and Tasks

Create a Service Catalog item with record producers and variables

Create a Service Catalog item, Order Guide

Workflows

Use the Workflow Editor

Open, checkout and edit existing workflows

Update Change work flow as per requirement

Create a new Service Catalog Workflow with approvals and tasks

Create and modify Workflow stages

Identify and select appropriate Workflow activities

Publish and test Workflows

SLA

Define Service Level Agreements (SLAs)

Identify the three types of SLAs

Make changes to existing SLAs

Create new SLAs

Monitor actions in an SLA Workflow

Reporting

Run existing reports

Create and modify reports

Create and modify homepages

Core Application Development

Policies and Interactions

Create and modify UI Policies and UI Policy Actions

Create and modify UI Actions

Create a Business Rule

Script Includes

Create a Client Script

Catalog UI policies

Catalog Client Scripts

Transform Map Scripts

Application Security

Create an Access Control (ACL)

Provide Application and Module Access for a specified role

Events and Notifications

Form Based Notofications

Event Based Notification

Configure and send an email notification

Ongoing Maintenance

Update Sets

Describe the process to create, complete, retrieve, preview, and commit update sets

Integration with SQL

Install Mid Server

Create a Data Source

Integrate with MySQL

Integration using WebService

Simple Inbound Web Services – Testing with SOAP UI

About the Trainer:

Service Now Administration
Certified implementation specialist – service management
Certified implementation specialist – discovery